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- A recent degree graduate or at least 2.5 years in a similar role within a manufacturing environment.
- Technical problem solver looking to make an impact and grow a career.
- Have an understanding and experience in a sheet/plate/tube manufacturing environment.
- Will understand manufacturing departments including quotations, sales orders, planning, purchasing, production, quality management systems, material movement and cross-functional relationships between departments.
- Will have a passion for providing superior customer service.
- Technical Support: you will effectively meet MRP/ERP technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet.
- Training: you will provide training courses for our customers: onsite, at our in-house training facility, and over the internet.
- Applications Engineering: you will get to travel to customer manufacturing facilities to install and implement our MRP software, including deploying shop floor-based products, you will assist the customer in tailoring the system to meet their manufacturing process, create reports and dashboards to extract data from the Microsoft SQL Database backend.
- Demonstrations: you will provide technical sales support demonstration and competitive analysis (benchmarking).
- Mechanical and/or Manufacturing engineering experience, with a focus on MRP/ERP, full manufacturing process for a sheet metal fabrication and/or steel plate processing company.
- Experience in multiple departments of a manufacturing company, understanding of all departments.
- Experience using SQL in a job is essential.
- Experience using a Report Writer is essential, experience creating dashboards is a plus.
- Excellent communication and customer service skills.
- Ability to work independently and/or part of a team, meeting multiple deadlines.
- Ability to discuss possible options with a customer, analyse their requirements, configure their system, deploy, and test with the customer.
- Ability to plan activities and carry them out effectively. Ability to manage time effectively, prioritising tasks and able to work to deadlines.
- Good Logical thinking, applying Logic to solve a problem including use of Logic Diagrams.
- Ability to travel to customers or training locations, this can be 25% to 75% of the time based on skills.
- Strong Programming Skills in C# or Delphi.
- Can Read and Edit G-code/M-code.
- Programming in a modern Language (C#, Delphi, VBA, JavaScript, Python etc.)
- An associate or bachelor's degree in engineering, IT or another technical field is preferred.
- Microsoft Certified Professional.
