Receptionist

About the Role

We are seeking a proactive and highly organized Office Administrator to join our team at the Thurmaston Office. This key role supports the Operations Teams in Leicester, ensuring the efficient day-to-day running of the office and contributing to a high standard of service delivery.

Key Responsibilities

• Provide comprehensive administrative support to the Operations Teams.
• Maintain and update internal databases such as RADAR, SAGE, Webroster, and Nourish.
• Manage and track training records for all staff.
• Schedule and coordinate interviews, supporting the recruitment team to ensure new starter compliance and manage the recruitment pipeline.
• Take accurate minutes at meetings and distribute them promptly.
• Liaise with the payroll team to process staff and service user mileage, training payments, etc.
• Collate weekly hours data and populate organisational reports and systems.
• Maintain efficient records management systems, ensuring GDPR compliance.
• Professionally manage incoming/outgoing telephone calls and emails, logging and redirecting as necessary.
• Handle and log incoming and outgoing post across the office.
• Greet and assist office visitors.
• Order and manage office supplies and stationery requests.
• Provide admin support to the Registered Area Manager and Team Managers.
• Support Team Managers in monitoring budget plans for Supported Living services. Maintain files and correspondence related to utility bills for Supported Living services.

Required Skills and Experience

Essential:

• GCSEs in English and Maths (or equivalent).
• Proven experience in an administrative or secretarial role.
• Strong IT skills, including proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams, PowerPoint).
• Experience using Sage or similar finance/payroll systems.
• Excellent telephone manner and strong verbal communication skills.

Desirable:

• Experience of taking and distributing meeting minutes.

Personal Attributes

• Highly organized with strong time management skills.
• Excellent communication, both written and verbal.
• High level of accuracy and attention to detail.
• Flexible team player with a proactive attitude.
• Understanding and respect for confidentiality.
• Willingness to undertake ongoing training and personal development.