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Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a NEW ACCOUNT COORDINATOR.
This role will support the set-up of new customer accounts, working in a team of approx. 6. The NEW ACCOUNT COORDINATOR is a new role that has become available due to growth.
For the role of NEW ACCOUNT COORDINATOR, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.
The NEW ACCOUNT COORDINATOR is available immediately for the right person.
THE SALARY & BENEFITS- Salary circa £23,000-£25,000 per annum, dependent on experience.
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
- Support & training from an experienced manager.
- Modern, polished offices
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
The main duties included within the role of the NEW ACCOUNT COORDINATOR, are:
- Providing quotations to new customers
- Completing the set up and on boarding of new customers
- Building strong working relationships with customer accounts
- Logging queries on the in-house system
- Handing new customers to the underwriting team in order to get them approved for set up
- Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
- Completing and sending out relevant documentation
- Chasing up any missing information/documents
- Ensuring that projects and support tickets are updated daily
- Generating reports when required
- Answering queries from the internal account management team
- Providing IT system training to new customers
- Escalating any underwriting queries to the management team
