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- To pro-actively manage a caseload of policy holder and third-party claims through to
- conclusion.
- New claims to be actioned within 24 hours of receipt using the clients agreed validation process.
- Identify recovery opportunities and action in accordance with the agreed process.
- Record MI (management information) for case load management.
- Maintain an effective diary which is actioned daily, to monitor cases as they progress to finalisation.
- Answering enquiries by phone, using the correct greeting and DPA procedure.
- Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.
- Excellent technical knowledge to determine liability.
- Awareness of motor Fraud indicators.
- Awareness of risk factors for large loss/ catastrophic claims and escalation process.
- Knowledge of jurisdictional differences in Scotland North, Southern Ireland and Channel Isles.
- To support the company’s values and policies and work to the highest professional standards.
