Team Leader

37 hours per week

£27,490 - £29,224 per annum

We have an exciting opportunity in our Admissions and Enquiries Department for an experienced Team Leader.

You will inspire and deliver an outstanding level of customer service to internal and external stakeholders.

Ideally, you will:

• Hold a level 3 diploma in administration or customer service or equivalent
• Possess a Team Leadership / Management qualification or a willingness to work towards
• Have the experience to manage, motivate and support a team of staff in admissions/enquiries/customer service and/or an educational environment
• Have the skills to extract data and provide useful information to managers

Day-to-day you will be responsible for:

• Lead both the Admissions and Enquiries Teams including monitoring of workloads, staff training, appraisals, recruitment, absence tracking and holiday bookings to ensure a quality service is maintained.
• To ensure that there is efficient and effective support for all customers who contact the College via the helpline, general info email account, livechat or main reception at Deane Road.
• To ensure customer data is collected and recorded using appropriate systems which link with the work of other College teams.
• Support the Admissions and Administration Manager and the wider MIS team and developers in the continuing development on on-line services.
• To liaise and work with other College teams and managers to support the achievements of their objectives particularly in relation to providing excellent customer service.
• Act as first point of escalation for unresolved issues.

If you are interested in this role please dont hesitate to apply below.

Closing Date: 2nd June 2024

Interview Date: 12th June 2024

Job Ref: 159-24