Desktop Support Engineer

Desktop Support Engineer

+6 months +

+Onsite in Edinburgh

+SC cleared role

+Inside IR35

+£225 - £250 a day

Skills:

+2nd line support experience

+Windows 10 Operating Systems

+Active directory

+DNS

+SSCM

+Cisco

+++ Please note SC clearance is essential for this role +++

Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.

Primary role requirements:

* Responsible for maintaining and promoting highest level of service to the client
* Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
* Responsible for Incident ticket handling, escalation and problem diagnosis
* Desktop / Laptop / VDI - build, configuration and deployment to end users
* Assist with software installation / deployment
** Cover on TechBar

Secondary role requirements:

* Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation / upgrade / break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Create and update procedural documentation
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.

Essential Skills and Qualifications:

* Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Have an understanding of DNS, DHCP
* Working knowledge of Cisco AnyConnect VPN
* RSA Secure Login administration
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS / Application deployment
* Good written communication: concise and accurate call logging, documentation and email correspondence
* Able to work well as part of a team or independently

If you'd like to discuss this role in more detail, please send your updated CV to and I will get in touch.