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This position as an ecommerce assistant in the retail industry involves supporting the customer service department in their online activities. The role is entry-level and provides a platform for career growth in ecommerce.
Client Details
This is a mid-sized company in the retail industry, recognised for its significant online presence and commitment to delivering exceptional customer service. The company has a strong online focus, and is dedicated to enhancing its ecommerce capabilities.
Description
- Support the customer service team in managing online orders and customer inquiries.
- Assist in maintaining the online product catalogue, including product descriptions and pricing.
- Help manage the ecommerce platform and troubleshoot any issues.
- Prepare reports on ecommerce activities and performance.
- Coordinate with the marketing team to implement online promotions.
- Stay updated on latest ecommerce trends and suggest improvements for the platform.
- Ensure customer satisfaction by providing prompt and accurate information.
Profile
A successful ecommerce assistant should have:
- Previous experience in an ecommerce, online sales environment.
- Knowledge of ecommerce platforms and digital marketing tools.
- Excellent communication skills, both written and verbal.
- An understanding of customer service principles and practices.
- A proactive and problem-solving mindset.
Job Offer
- An estimated salary range of £24,000-£25,000 per year.
- Generous holiday leave entitlement.
- Opportunity to work in a vibrant and collaborative company culture.
- Unique growth and development opportunities within the retail industry.
- A location in Bootle, easily accessible by public transport.
- Hybrid working structure.
We invite all interested candidates who are excited about working in ecommerce and customer service to apply for this exciting opportunity.
