Customer Service Representative at Venus Recruitment Ltd in Bordon, England

Customer Service Representative

Venus Recruitment Ltd

Posted a month ago

Bordon, Hampshire GU35 0FX, England

£18,000 - £25,000 per annum

Full Time

This job is no longer available
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

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A successful global company in Bordon are growing their team. If you have experience and a passion for excellent customer service and strong problem-solving skills along with accuracy in gathering information, this could be the job for you.Reporting into the Operations Manager, you will be responsible from beginning to end for ensuring customer orders are accurately entered and delivery requirements are met.Major Responsibilities

Contact with customers via telephone and email to discuss any queries on orders.
Liaise with suppliers to ensure information is kept up to date and understand the availability of products.
Accurate customer order entry and professional quotes
Produce proformas.
Export paperwork.
File transactions in an efficient, orderly system.
Provide customers with technical information.
Liaise with warehouse/production staff
Liaise with transport and third-party carriers to ensure customer delivery expectations are met
Produce despatch documentation and ensure all relevant information is despatched with goods
Liaise with customers regarding delivery expectations.
Filing of customer orders, despatch notes and proof of deliveries
Other reasonable tasks as may be required by the company.

Knowledge

First class telephone and communication skills
PC literate
Professional, friendly, sympathetic to customer need
The ability to be a strong and accurate administrator
Ability to work under pressure and cope with constantly changing priorities.
Previous employment in Customer Services or similar environment
Able to absorb information and to learn fast.

Benefits

5% matched pension
25 days holiday
Death in service x2
Bonus
Hours: 08:30 – 5pm Mon-Thursday with 30 mins for lunch and 08:00-13:30 Friday