Service Desk Analyst

Pertemps SSDC - DDT

Posted 23 days ago, valid for 17 days

Borehamwood, Hertfordshire WD6 4NB

£20,000 - £30,000 per annum

Full Time

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Sonic Summary

Salary: Not specified
Experience required: Experience within a similar role, within Service Desk Management and 1st Line Support.
Working patterns: Monday-Friday with some early starts (7.30am) needed. Weekend overtime available.
Location: Borehamwood
Responsibilities:
- Provide 1st Line Support to internal business users.
- Take ownership and management of incident and service request life-cycle.
- Receive, log, and triage calls from the business.
- Highlight training needs across the company.
- Escalate incidents to 2nd and 3rd Line Support when needed.

Service Desk AnalystOur client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop support. This is an office-based position so travel to Borehamwood is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available.The role and responsibilities:- As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure.- Receive, log and triage calls from the business and process them in a timely manner.- Highlight training needs across the company.- Escalate incidents where needed to 2nd and 3rd Line Support.What we are looking for:- Experience within a similar role, within Service Desk Management and 1st Line Support.- Thorough incident management and analytical skills.- Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course.

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