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We are the UK’s leading supplier of quality timber doors, a successful family run business looking for two Customer Service and Website Sales Administrators to provide outstanding service, primarily processing orders made via our website, liaising with customers by telephone, email and live chat. Following the customer journey from initial enquiry through to delivery. This is a new position working from our offices based in Bournemouth in our open plan modern office environment. We offer a salary up to £28,080, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
You will be handling telephone calls and “live person” instant messages which are generated via the ecommerce website and will be expected to professionally process orders generated from our website, deal with queries, arrange deliveries whilst providing exceptional consumer advice on our products.
The role would suit candidates with experience advising customers through a customer sales process from start to finish either face to face or by telephone. If you have previously worked in retail, DIY, kitchen, tiles or bathroom sales and are used to working to timelines and have the ability to multitask please apply. Experience advising customers through a sale, where measurements and materials are important, perhaps dealing with lead times.
You must have good computer skills, an eye for detail and a fast learner with the ability to retain product information, along with good telephone skills to guide a customer through the process.
The key duties will be:
• Processing orders generated by the website.
• Providing expert door advice to ensure that a customer has everything they will need to complete their project, for example door furniture or other necessary items.
• Liaising with customers to book deliveries and other queries.
• Confidently communicating with customers, via the Telephone/Live Chat/Email, and dealing with their enquiries efficiently
• Advising colleagues on customer feedback and opportunities regarding the website.
• Professionally representing the company always.
• A persuasive and energetic personality with excellent administration skills and an eye for detail.
• Confident in giving customer product information and advice, when necessary.
• Handling payments via the website with confidence and due diligence.
• Strong verbal and written communication skills.
• Familiar with Microsoft office applications and a willingness to learn other systems, for example website back office applications.
To be successful for the Customer Service and Website Sales Administrator role you will have previous experience ideally in the wholesale, retail or trade customer sector interacting with customers and be confident in giving customer product information and advice. You should be happy with the handling of payments via the website, face to face or by telephone and have a good knowledge of Microsoft and be keen to learn new systems. You should have an excellent phone manner and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a well established and secure company who can offer full training and the chance to learn and develop.
We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.
Please send your CV for immediate consideration.
