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If you have experience as a Team Leader within Customer Service, Call Centre or Primary Care this is a role that offers a focused and rewarding environment, with a welcoming and supportive team.
As Team Leader for the Care Navigation team you will maintain the required level of performance from the team, across both productivity and quality. This is a Monday - Friday position, on top of basic salary is a quarterly performance based bonus. The role is based across 4 sites in Bracknell, so ideally you will be a driver.
Key Responsibilities
- Overseeing the day-to-day operation of the team
- Tracking call time and quality
- Supporting the team with more complex calls
- Manging performance of the team
- Issuing and managing KPIS
- Encouraging a great, collaborative environment
Key requirements
- Previous experience as a team leader or managing people
- Primary care experience is beneficial
- Excellent communication skills
- Excellent customer service skills with a polite and personable manner
- Strong organisational skills with an ability to follow procedures and multitask
- The ability to form successful cross working relationships with fellow team leads
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
