Customer Service Representative

• Salary: £23,030 per annum + Excellent Benefits
• Location: Bradford, West Yorkshire (Hybrid working system)
• Job Type: Full-time

We are looking for a dedicated Customer Service Representative to join one of our prestigious clients in Bradford. This role offers a hybrid working system, with a competitive salary and a comprehensive benefits package. If you have a passion for delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you.

Day to Day of the role:

• Handle inbound calls from the public, motor dealerships, repairers, and technicians
• Process all claims proactively, efficiently, and in accordance with company policy
• Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys
• Respond to enquiries received through various channels, adhering to company policy and product terms and conditions
• Escalate issues beyond the scope of the job description to the relevant manager immediately
• Maintain a consistent focus on consumer experience and outcomes
• Deal with queries from within the business and the wider group, providing a high level of service
• Capture contact data accurately for future insight and seamless customer journeys
• Display role model behaviours within the workplace and during work-related activities
• Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements
• Keep all assigned property in good working order and report any faults promptly
• Engage in department activities to drive future improvements

Required Skills & Qualifications:

• Previous customer service experience is preferable but not essential
• Good verbal and written communication skills
• Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork
• Openness to a culture of celebration and change, with the ability to adapt
• No set qualifications required

Benefits:

• 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
• Discounts on products and gym membership discounts through Gym Flex
• Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
• Cycle to work scheme and a £625 bonus for referring a friend
• Weekend reward scheme and a company party in September with free food and drink
• Bank holidays closed and hybrid working after 12 weeks with performance based KPIs
• Excellent pension match benefits and private healthcare with Bupa
• Discounts at local retail outlets and opportunities to win tickets to events
• Free parking onsite