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Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Salary & Benefits; £25,326 to £31,344 per annum Benefits include annual performance bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, 8 x bank holidays or equivalent leave, if you have to work on a bank holiday, plus a wellness day and development opportunities in line with the Asset Resource planning & Scheduling progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Bradford, although there will be a hybrid working arrangement in place, with 3 x days working in the office and 1 x day working from home
Working pattern: We have a permanent, full time opportunity available working 37 hours per week covering a 4 on 4 off shift patterns between the hours of 6:00am - 9:00pm Monday – Sunday.
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in:
As Resource & Asset Planner you will manage a variety of processes simultaneously, primarily relating to customers (and their expectations) and understand the relative importance of competing priorities so that business risks are managed, compliance is not compromised, and decisions are taken to maximise the achievement of business and customer targets.
You will manage customer contacts received by direct liaison with customers through Jeopardy Management of business priorities and customer commitments across a range of processes, protocols and systems to minimise customer/environmental impact.
You will identify potential incidents, co-ordinate response and ensure all relevant parties are communicated with especially the front-line resources and oversee operational performance and support Customer Field Services to ensure that appropriate staffing levels are achieved.
Given that we operate within a regulated and demanding environment of constantly fluctuating workloads, you will be be able to demonstrate a flexible but determined approach and an ability to cope under pressure.
What skills and qualifications you will need -
• Experience of managing customers and resolving their issues
• Previous scheduling or planning experience
• Strong communication and interpersonal skills, able to build up effective working relationships with a range of people, as your role will involve day to day liaison with a wide range of internal teams and external contractors.
• Experience of supporting and embedding change, able to influence and drive the right culture and -behaviours.
• You will be able to demonstrate the ability to work in a team and under your own initiative.
• Planning ability - identifying priorities and actions to assist in delivering results
• Ability to meet strict deadlines and maintain flexibility
• Able to anticipate problems, understand cause and effect and identify practical solutions.
• Develop and deploy reporting requirements necessary to support customers and Yorkshire Water and investigate any reporting anomalies
• Previous experience in a regulated environment or within the broader utilities, process or manufacturing industry sectors would be beneficial
• Previous experience using workforce management tools or equivalent to schedule large number of resources across multiple disciplines and complex geography would be advantageous for the role
If you’re are passionate and enthusiastic about delivering excellent customer service and want to play a key role in helping us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
Recruitment Process -
Closing Date – 7th April, 2024
Interview assessments to take place w/c 15th April, 2024
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
