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Do you hold a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering? Are you looking for a new role with a establish business? My client is looking to add to their growing team based in BD3.
- Job title: Claims Specialist
- Location: BD3
- Hours of work: 37.5 hours per week
- Monday to Friday
- Salary: Up to £28,875.00
- Hybrid working
Qualifications:
Must hold a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).Will consider Level 2
Duties and Responsibilities:
- Dealing with claims and general telephone enquiries received from customers, dealerships and end users
- Providing a consistently customer experience at all times
- Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can involve very high values.
- To ensure all telephone claims are processed proactively and efficiently
- Ensure claimants are informed of the status of the claim – where a claim is rejected or adjusted.
- Respond to claim enquiries and internet referrals within the limits of authority and in line with company policy
- Using their technical expertise to make claims decisions.
- Deliver a consistently superior customer experience, ensuring that we have met all the customer's needs,
- Dealing with all manner of customer payment enquiries including, but not limited to, cancellations, registrations, finance enquiries & policy amendments.
- Ensuring that the complaints procedure is followed where a complaint is made, including the issuing of verbal final responses.
- To conform to legislative and procedural policies in force at all times e.g. FCA Regulations, DPA requirements.
Experience:
- Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
- Evidence of working in a FCA regulated environment (Desirable but not essential).
- Previous customer service experience (Desirable but not essential).
- Experience of dealing with customers from a diverse customer base (Desirable but not essential).
