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Customer Service Executive
- Full-time 40 hours a week
- Brentwood Essex
- Free onsite Parking
- Salary: £24,000-£26,000 DOE
Reed is currently working with a fantastic company who are looking for a Customer Service Executive to provide exceptional customer service to both new and existing customers. This role general administrative duties, research, quote preparation, and supporting the sales team and Account Managers.
Day to Day of the Role:
- Handle routine telephone and email enquiries, process orders, and escalate complex issues as needed.
- Record customer queries and complaints using Case Logs.
- Update and amend service schedules and liaise with service providers for daily operations.
- Work with the Finance department, customers, and suppliers to resolve invoice queries.
- Prepare quotations and source solutions for new waste streams under guidance.
- Conduct research on new solutions for customer requests as directed.
- Attend sites to assist with planning meetings and fulfil administrative processes.
- Set up new supplier accounts and support the Month-end invoice process.
Required Skills & Qualifications:
- Experience in sales or customer service within an office environment.
- Strong office administration background with excellent organisational skills.
- Ability to work in a fast-paced and demanding environment.
- Intermediate knowledge of Microsoft Office Suite.
- Self-starter with initiative, proactivity, and the ability to multitask.
- Excellent communication skills, both written and verbal.
- Strong planning and organisational abilities.
- Willingness to grow within the role and take on new challenges.
Benefits:
- Competitive salary and opportunities for professional development.
- A supportive team environment that fosters knowledge sharing.
- A dynamic role with a variety of responsibilities.
- 25 days holiday plus bank holidays
- Pension scheme
- Employee of the Month/ Monthly star Award programme
If you are interested in this role, please apply through the app asap!
