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Working for a lovely Client based in Bradley Stoke, my Client is looking for a customer service administrator to join their expanding team
About the role
You will be responsible for:
- Corresponding with customers by telephone and email
- Inputting orders onto our business system (currently SAP)
- Monitoring orders from start to finish to ensure timely delivery, despatch and payment
- Verifying fulfilment provisions
- Processing credits
- Booking transport for despatch
- Maintenance of client databases
- Ensure health and safety compliance
Experience and Qualifications needed
- Customer Service knowledge and experience (essential)
- IT skills (Office Software and SAP)
- Experience of sales processes
- Knowledge of ISO
Additional Skills
- Exceptional communication skills
- A focus on delivering excellent customer service
- Highly organised and process focused
- Ability to manage demands from multi departments
- Ability to build good working relationships
- High attention to detail
- Good organisational skills
- Ability to work in a high paced environment
- Attention to detail
- Ability to work independently as well as part of a team
What we can offer you
- Competitive salary
- Flexible working arrangements
- 23-28 days holiday (+ Bank Holidays), increases with LOS
- Free parking
- Christmas Shutdown
- Enhanced Pension
- Employee assistance program
- An environment to learn, develop and grow.
