Customer Service Officer

Juice Recruitment is delighted to be working in partnership with a compliance company, with the appointment of a Customer Service Officer to join their team.

Their office is based in Emersons Green, and you will be working in a friendly close-knit team. You will be providing integral customer service support, ensuring a professional and first-class service to their clients.

You will be:

• Handling inbound and outbound calls.
• Acting as 1st line support for users.
• Supporting the Customer Service Team and the 2nd line technical team.
• To ensure all assistance and advice provided is in line with company regulations.
• Manage record reconciliation with other staff members and escalate any identified risks.
• To assist with email enquiries in line with company standards.
• Ensuring work is completed to internal procedures and FCA regulatory requirements.

You will need:

• Call centre or customer service experience in an office environment.
• Excellent communication skills, both written and verbal.
• Time management skills and the drive to gain new skills.

Benefits:

• Monday to Friday - No weekends!
• Hours: 8:30-17:00
• Hybrid working to be offered once training is complete.
• Free onsite parking.
• £25,000