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The Company:
Our client is a growing student lettings company with nationwide offices and are opening an office in central Bristol. They pride themselves on providing industry-leading accommodation for students and landlords. They value their employees and offer excellent opportunities for progression and development
The Job:
On their behalf we are seeking a Branch Manager. This role will be to manager their Bristol, Bath & Cardiff operations. You will place a huge emphasis on customer service and be passionate about delivering a first-class experience. In this role you will be leading a small team of Lettings Consultants and Asset (Property) Managers. Your role will also require you to build excellent relationships with Landlords, Tenants, and Contractors.
In this role you responsibilities will include
- Developing and maintaining great relationships with Landlords, Tenants, and Contractors
- Ensure the Tenant and Landlord experience is exceptional
- Managing all aspects of asset management and lettings performance across the portfolio
- Recruit new team members
- Provide initial and ongoing training to all team members
- Review and audit asset management and portfolio performance
- Run compliance reports on a weekly basis
- Manage & Support Asset Managers with utility management
- Managing in-tenancy legal notices when required
- Introducing and educating new legislation requirements and HMO Licencing to Landlords when required
- Support asset managers with investment advice on landlords' current and new portfolios
- Complaints Handling
- Proactively create and convert new landlord and investor leads
- Network to create opportunities
- Manage lettings administration process
- Manage the marketing and advertising of the portfolio
- Manage marketing events alongside Marketing Manager
- Audit Lettings Spreadsheet and branch performance
- Deliver weekly lettings reports to the Operations Manager
- Carry out regular landlord meetings
- Audit inspection process and reports
- Deliver monthly 1-2-1s
- Staff reviews and annual appraisals
- Set Lettings KPIs and review on a monthly basis with the Operations Manager
The Person:
For this role our client seeking someone who has property management experience and ideally have worked already as a Branch Manager, however you may also be a head of or a team leader in the property industry ready for the next step. As well as they our client is seeking someone who has:
We’re looking for
- Excellent organisational skills
- A driving licence is essential
- Excellent communication skills
- The ability to see a job through from start to finish
- Experience in Lettings (preferred)
- Self-motivated and ability to work on own initiative
- Ability to prioritise workload and work to deadlines
- Flexible and adaptable in approach to work
The Hours:
9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm
The Salary:
£32,000-£38,000 + Bonus scheme
The Location:
Clifton, Bristol
