Help desk Administrator

Helpdesk Administrator

Immediately Required

Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.

As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within their community. Your responsibilities will include:

• Diary management for remote trades teams, scheduling appointments with tenants in accordance with schedule of rates
• Maintaining accurate information to track work progress.
• Building strong relationships with engineers and providing timely responses to inquiries.
• Processing work orders to meet client expectations and internal processes.
• Delivering exceptional customer service via phone calls and emails.
• Fostering a collaborative environment through clear communication within the team.
• Utilising problem-solving skills to address customer needs effectively.

What We're Looking For:

• IT literacy, proficiency in Microsoft Office products.
• Excellent written and verbal communication skills.
• A collaborative mind-set and the ability to thrive in a fast-paced environment.
• Meticulous attention to detail and the ability to meet deadlines.
• Experience in social housing and scheduling with NHF SOR codes.

Benefits:

• Company pension and employee referral program.
• Opportunities for training and development.
• Central location with potential company parking.
• Company events and staff engagement initiatives.

Schedule:

Full-time, permanent position with no weekend shifts.

Day shift (Monday to Friday).

Salary: Starting from £26,000 per year, based on relevant experience.

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