Technical Service Desk Analyst

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefitsWorking Hours: 37.5hrs between 7:30 - 22:00Certifications: ITIL Foundation, Microsoft (Desirable)Responsibilities: * Provide remote Technical Support with occasional customer visits* Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details* Mentor and assist junior team members Skills & Experience* Good communication, documentation and customer service skills* Experience of supporting the following:* Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory* VMware and/or Microsoft Hyper-V (VMware preferred)* Microsoft Office 365* Veeam Backup & Replication* Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment* Experience of configuring and supporting network devices such as Firewalls and Switches* Good understanding of principles of ITIL FrameworkTechnologies & Experience * Veeam Cloud Connect* Microsoft Remote Desktop Services* Citrix XenApp/XenDesktop* Veritas (Symantec) Backup Exec* Symantec Endpoint Protection* Fortinet Firewalls* HPE/Dell SANs* HPE Server Hardware & Switches* Office 365 Migrations* N-Able RMM* PowerShell scripting* Citrix CCA* Microsoft MCP* Knowledge of iOS and Android devices"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.