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We are a dynamic software development company based in Bristol. We specialize in creating cutting-edge solutions for the investment banking community. Our team of experts collaborates closely with financial institutions to deliver robust software products. As we continue to grow, we’re seeking a talented Senior Technical Support Specialist to join our team.
Role Overview: As a Senior Technical Support Specialist, you’ll be a crucial link between our software development team and our clients. Your role will involve providing 3rd level technical support of internal systems as well as contributing to client project systems design and implementation. If you thrive in a fast-paced environment and have a passion for solving complex technical challenges, we want to hear from you.
Responsibilities:
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3rd Level Support:
- Respond to escalated technical issues from our client base.
- Troubleshoot software-related problems, ensuring timely resolution.
- Collaborate with developers to address critical issues.
- MS Azure
- MS Teams
- VMware
- Hyper V
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Systems Design:
- Work closely with our development team to design robust software solutions.
- Participate in architecture discussions and contribute to system enhancements.
- Ensure alignment with industry best practices.
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Project Work:
- Engage in software implementation projects.
- Assist with software upgrades, migrations, and integrations.
- Provide technical expertise during project planning and execution.
Qualifications:
- Proven experience in 3rd level technical support.
- Strong knowledge of software troubleshooting and debugging.
- Familiarity with investment banking processes and terminology.
- Excellent communication skills and the ability to work collaboratively.
Benefits:
- Competitive salary and performance-based bonuses.
- Hybrid work arrangement (work-from-home and office).
- Opportunities for professional growth and skill development.
