- Working as part of a an already established but growing claims handling team that handles professional indemnity claims, on an outsourced basis.
- Handling claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution.
- This includes running your own caseload which requires you to review and investigate cover and assist insured professionals respond to claims, and report to insurers where necessary.
- Reviewing insurance policy terms, identifying, investigating and reporting potential issues to insurers
- Negotiating settlement of claims within the delegated authority
- Understanding SLA's and KPIs, and being responsible for the proactive management of a caseload
- Experienced in claims handling with sound technical knowledge
- Ideally you will have a Law degree, GDL, ACII, CILEx, or equivalent legal qualifications
- Comprehensive understanding of relevant legislative and legal framework would be advantageous
- Hardworking, enthusiastic and motivated.
- Competent skills in Microsoft Office - Excel, Word, PowerPoint and Outlook. Previous experience of using a case management system is highly desirable.
- Excellent communication skills, both oral and written, and an understanding of how to provide excellent customer service is essential.