Product Manager

Location

Birmingham, Bristol, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea

About The Job

Job summary

Theory Test Service (TTS) adopts leading-edge technologies, we continuously improve our service to support candidates to book and take 3 million tests a year, a critical service for the UK.

At DVSA we must be at the fore front of new technology and the impact that has on us.

The team works with technology partners to take an idea and make it a reality which impacts people nationwide, there aren't many jobs like that, giving that level of recognition and satisfaction.

There’s never been a better time to join the DVSA.

Our Digital-first vision is supported by a clear strategy which allows our staff to develop and grow.

Click here to find out more the award-winning services we work on and what’s on offer for you, helping drive your career forward.

Job Description

You will:

• Continue the development of the Theory Test Service digital platform and product(s) to respond to emerging needs, which will include responses to technical progress, legislative changes and customer-led demand in order to improve the overall effectiveness of the product(s) and overall service provision; ensuring that the customer is at heart of any decision making.
• Play a lead role in the product life-cycle by breaking down product requirements into user stories, participating in development sprints and taking the product/project to market launch.
• In line with the Senior Leadership Team and the change management process, prioritise all product developments and improvements and make decisions on where investment is made in improving the service.
• Ensure that customer and user requirements are interpreted in order to make the correct product decisions, being aware that users do not always know what they want and working with the Service Leadership Team, ensure that the business benefits these developments were designed to bring are achieved.
• Prioritise problems for resolution, documenting common causes, working with operational leads in the Theory Test to coordinate their resolution.

For further information please see the attached Role Profile.

Additional Information

This role can be based in Bristol, Swansea, Nottingham, Newcastle, Oldham or Birmingham. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Person specification

We are looking for individuals who have:

• Knowledge of operating in a digital service environment, including the setting of service standards, and understanding of measuring performance.
• Experience of agile/scrum methodology and delivery.
• Knowledge of techniques for understanding user needs, and experience of being able to communicate them to those involved in delivering the service to best achieve results.
• Experience of interpreting policy and using this information to design and/or implement products.

There may be an element of travel associated with this role to other DVSA offices, with some infrequent overnight stays.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website .

Benefits

• An environment with flexible working options where we encourage a great work-life balance.
• Exceptional pension with an employer contribution of an average of 27%.
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Latest IT and Tech devices.
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
• Wide range of discounts schemes on high street names.
• Employee assistance program for health and well-being.
• Cycle to work scheme and Gym membership offers.
• For more information see visit our careers page.