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Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
Administrative support of the UK Services and Solutions business. This includes Administration of UK Training team, Administrate of UK After Sales Processes for Field Service including issuing Service quotations, contract quotations, processing service orders, scheduling of non-contract related appointments, invoicing of service jobs, service contract management, UK trainings administration, service partner administration
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
Administrative support of the UK Services and Solutions business. This includes Administration of UK Training team, Administrate of UK After Sales Processes for Field Service including issuing Service quotations, contract quotations, processing service orders, scheduling of non-contract related appointments, invoicing of service jobs, service contract management, UK trainings administration, service partner administration
UK In-house Service Administration
How is it accomplished/Key Performance Indicators?
Service Quotations
How is it accomplished/Key Performance Indicators?
How is it accomplished/Key Performance Indicators?
How is it accomplished/Key Performance Indicators?
Service Quotations
- Process service quotations in CRM
- Process maintenance contract quotations in CRM
- Preparing Service Tenders
- Providing information requested by the customer referring to quotations
- Providing all relevant documents to fulfill a service quotation
- Align with Sales and Service to provide customer solution
- Enter Service orders in CRM
- Enter Service contracts in CRM (incl. templates and IBase)
- Scheduling of appointments for non-contract related service orders
- Align with Service Channel Partner and process assignment orders to Service Channel Partners
- Align with Material management in case of material shortage with service technician
- Regularly review validation period for service contracts
- Issue proactively renewed contract quotation for ending contracts
- Support annual contract renewal process
- Support in organization and logistics of fully managed services
How is it accomplished/Key Performance Indicators?
- Process training enquiries and issue quotations.
- Maintaining schedules of Trainers within the UK business, liaising with clients and arranging training courses
- Organizing training events. In conjunction with Service Marketing promote courses and spaces, organizing invitations, preparing agendas, training booklets and communicating with delegates.
- Produce training reports as requested based on training activity
- Arrange travel bookings for trainers, technicians when supporting training.
- Coordinate caterers when applicable to meet face to face training needs
How is it accomplished/Key Performance Indicators?
- Provide administrative support for the issue and maintenance and maintenance of authorized service partner agreements
- Coordinate with Service Marketing to maintain website partner data
- Support Authorized Service Partner Manager with the administration of Service Partner accounts
- Min. 2 years experience in Customer Support function
- Solid understanding of common business processes and general business acumen
- Knowledge in SAP, CRM, MS Office
- Basic Technical understanding
- Customer-focus attitude
- Experience in a Multi-national company
- Technical or commercial education / qualification (i.e. commercial or technical apprenticeship)
- English language
