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The successful Service Manager / Service Operations Manager / Engineering Manager will lead and supervise a team of service engineers and various engineering departments ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment.
The Service Manager / Service Operations Manager / Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous.
Package
- 50,000 - 60,000 depending on experience
- 25 days holiday plus bank holidays
- 7% pension contribution
- Company Vehicle
- Additional Benefits
- 10% of salary in equity shares after 1 year
- Lead and supervise a team of service engineers and various engineering departments ensuring their performance aligns with company standards and customer expectations.
- Take the lead in ensuring compliance with EHS protocols within the service environment, encouraging ongoing enhancement and industry prominence.
- Handle the financial intricacies of the business, encompassing revenue, expenses, inventories, and assets, to uphold a successful P&L within the compressed air sector.
- Contribute to the recurring revenue strategy by introducing inventive, customer-centric service solutions that bolster loyalty and retention.
- Office based near Bristol, with occasional visits to customer sites.
- Experience as a Service Manager, Service Operations Manager, Field Service Manager, Engineering Manager, Service Leader, Service Support Manager, Service Centre Manager, Operations Support Manager, Technical Service Manager or similar within engineering.
- Experience managing Field Service Engineers and / or managing operations within engineering.
- Office based near Bristol with a willingness to travel to customer sites when required.
- Experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department.
- Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Proficiency in IT systems and tools, including CRM software and service management platforms.
