IT Service Management Specialist

IT Service Management Specialist

Inside IR35

IT Service Management Specialist required to join a leading Defence client.

Responsible for supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework Service Management toolset. Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach.

This is a fast-paced, challenging role on a significant project.

Proactive in your approach combined with the ability to adapt to a rapidly changing environment with new and exciting challenges each day.

Specific activities in the role include:

• Represent the company during site visits to client Operational Sites
• Capture existing Service Management processes and reflect to the Enterprise Architecture team
• Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach.
• Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation.
• Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix.

Required Experience /Qualification /Attributes:

• Demonstratable experience in a management position in the defence of telecommunication industry, ideally MILSATCOM but not essential.
• Professional Qualification as ITIL Practitioner (ideally as Managing Professional)
• ITIL Strategic Leader
• Demonstratable Experience in managing change in a ITIL v3 and/ or v4 based service management organisation.
• Hands on experience of BMC Remedy process Designer (or similar)
• Demonstratable experience of project delivery in formal waterfall and agile engineering environments.
• Ability to identify and solve sophisticated problems and gather the information to drive through to ultimate solutions
• Collaborative individual.
• Excellent communication skills
• Ability to champion high performance and inspire others.
• MUST be UK SC Clearable

Please get in touch for further details.