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About Us
Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
About the Role
The Financial Assessment & Income Unit implement policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health. This role provides high quality administrative support to the Financial Assessment & Income Unit. You will provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquires face to face, over the telephone, internet or email, giving information and resolving queries.
What is the day-to-day of the role:
- Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach.
Support the day to day clerical and administrative functions of the teams, including the processing of all incoming and outgoing mail, received via post, email and any related systems.
Update, modify and retrieve data on both manual and computerised systems, as specified, ensuring that work is completed within the appropriate deadlines and the highlighting of any discrepancies.
Handle confidential and sensitive information in line with General Data Protection Regulation (GDPR) requirements.
Process, maintain and monitor client financial records. Ensure accuracy and timely progression with every case that you come into contact with.
Be responsible for updating computer based systems and records.
Required Skills and Qualification
- Excellent analytical, accuracy, numeracy, and calculation skills.
- Must be able to build a good rapport with customers through good communication.
- Must have strong organisational skills.
- Positive individual who engages well with colleagues and fosters excellent team spirit
Benefits
- No weekend working.
- 30 hours per week.
- 4 x 7.5 hour days or 5 x 6 hour days
APPLY NOW!
Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
