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About Us
Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
About the Role
Working within a team responsible for the financial assessments for those people receiving a chargeable service you will play a vital role in providing high quality advice and accurate information. As the first point of contact in relation to the completion of a financial assessment you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner.
What is the day-to-day of the role:
- Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach.
- Review all referrals for a financial assessment and book relevant appointments within the time frame stipulated.
- Obtain information from other public agencies to support the accurate calculation of financial assessments.
- Process, maintain and monitor financial records. Ensure accuracy and timely progression with every case that you come into contact with.
- Provide advice and guidance within the timescales stipulated to both internal and external customers.
- Lead for the resolution of complex invoicing issues arising from Adult Social Care charging.
- Undertake the Council's statutory duties in relation to safeguarding vulnerable adults and their finances.
- Any other duties and responsibilities within the range of the salary grade.
Required Skills and Qualification
- Excellent analytical, accuracy, numeracy, and calculation skills.
- Excellent Customer Service skills and confident telephone manner.
- Ability to maintain confidentiality at all times.
- Ability to take a methodical and analytical approach.
- Ability to understand the requirements of accurate receipting.
- Excellent IT skills in Microsoft Office.
- Good organisational skills and time management skills.
- Positive individual who engages well with colleagues and fosters excellent team spirit.
- Ability to deliver in a target led environment, prioritise and work to deadlines.
- Ability to converse professionally with individuals at all levels of seniority and from different disciplines
- Able to effectively manage customer enquiries, adapting communication style as required.
Benefits
- No weekend working.
- 25 hours per week.
APPLY NOW!
Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
