Customer Service Advisor

Customer Service Advisor needed in Bromley Paying  £12.24 per hr ref 1273904

Full time hours on a temporary basis

 SUMMARY OF RESPONSIBILITIES AND DUTIES

• To deal with all enquiries in a professional, friendly and welcoming manner whether by telephone, email or post.

• To provide information, advice and/or redirection to all people who seek support from the local authority, irrespective of any existing care or determination of eligibility.

• To ensure that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community.

• To listen, question and take appropriate information to establish the nature of the enquiry and the degree of urgency, being responsive to the needs and feelings expressed.

• To signpost customers to the support available within the community.

• To determine whether a person has care and support needs or a carer has support needs and refer them on for an assessment

• To gather basic information about an individual’s capacity and capabilities, the severity of their needs, and the overall impact of the current circumstances on their wellbeing, to inform the most appropriate assessment format.

• To identify and fast-track urgent situations and potential safeguarding issues through to the appropriate worker/service.

• To make fullest use of IT systems to process referrals and access information.

If you are interested in the role, please email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared