Customer Service Representative

• Location: Bromley
• Job Type: Full-time
• Salary: Competitive
• Experience: Minimum 1 year

We are seeking a dedicated Customer Service Representative to join a company based in the Bromley area. This role is ideal for someone with a passion for customer service and a minimum of one year’s experience in a customer-facing role. As the first point of contact for our customers, you will play a crucial role in representing our brand and ensuring customer satisfaction.

• Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information in our database.
• Contribute to team efforts by accomplishing related results as needed.
• Provide feedback on the efficiency of the customer service process.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Minimum of 1 years’ experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and remain calm under pressure.
• Proficient in relevant computer applications and call centre systems.
• Good data entry and typing skills.
• Strong problem-solving abilities and attention to detail.
• A positive attitude and the ability to be proactive and self-motivated.

• Performance incentives.
• Opportunities for professional development and career advancement.
• Supportive team environment.
• Staff discounts on products and services.

To apply for this Customer Service Representative position, please submit your CV asap!