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Position: 1st Line Support
Location: Bromley
Salary: 30,000
Benefit:
* Company pension
* Gym membership
* On-site parking
* Private medical insurance
* Sick pay
Excited about diving into the dynamic realm of IT support? A trailblazing tech enterprise with a 25-year track record of innovation is on the lookout for a skilled individual to join their team as a 1st Line Support Analyst.
About Us:
We thrive on innovation, continuously pushing the boundaries of technology for over two decades. We've been pioneers in reshaping the digital landscape, offering groundbreaking solutions globally. Joining our team means becoming part of a vibrant community committed to excellence, creativity, and ongoing advancement.
As a 1st Line Support Analyst, you'll play a pivotal role in our mission to provide outstanding technical support to our clients. You'll engage with cutting-edge technology, tackle complex challenges, and directly contribute to our clients' business success.
Responsibilities:
* Engage with customers professionally, ensuring their issues are logged and they receive timely updates on progress.
* Manage customer expectations effectively.
* Monitor and resolve alerts for issues such as backups, disk space, and antivirus definitions.
* Occasionally visit customer sites across London and the Southeast.
* Address support issues assigned from Triage.
* Participate in Autopilot building of customer computers.
* Recognize the importance of keeping customers informed and Triage team updated on new processes and technologies.
* Escalate tickets when necessary.
Preferred Skills/Experience:
* Full clean driving license (preferred but not essential).
* Proficiency in supporting the full Microsoft Office Suite (including Office 365, Microsoft Azure).
* Basic understanding of Microsoft Azure Autopilot, Modern Workplace, and Intune (Groups/User account creation).
* Ability to quickly learn new technology.
* Logical thinking skills.
* Strong troubleshooting abilities.
* Experience in supporting Windows, Macs, and basic knowledge of iOS and Android devices.
* Possession of current Microsoft certifications would be advantageous.
Please apply if you think you are a great fit!
Keywords: Office 365, Servers, Azure, Intune, Group Policies, Windows, Macs, IOS, Android, networking
