Operations Manager

Operations Manager (Part-Time AND Remote) - Bromley (Temporary to Permanent) I am working with a boutique, values-driven property and lettings agency that manages over 100 let and managed properties. The agency has a turnover of approximately £200k and a small, close-knit team of 3 employees.As the Managing Director transitions to remote working, we're seeking an experienced Operations Manager to step in and ensure the team and business continue to run smoothly and professionally.This company's properties range from SE London, Kent, to Canary Wharf and the odd portfolio that also covers Central London. They have the range to cover any of London or its surrounding areas.Role Duties (not limited to):

• Overseeing day-to-day team operations and task delivery
• Implementing and maintaining SOPs (already prepared)
• Supporting team performance, accountability, and staff well-being
• Managing workflows for listings, viewings, maintenance, and tenancy progression
• Overseeing the Property Maintenance Manager and Lettings staff
• Conducting regular team check-ins, staff appraisals, and recommending PIPs where needed
• Delivering weekly operational updates, risks, and opportunities directly to the MD
• Streamlining processes and improving operational efficiency across the team
• Implementing and optimising tools like Asana (task management) and Slack (communication)
• Acting as a liaison between landlords, tenants, contractors, and internal staff
• Providing cover for team members during annual leave or unavailability, when required
• Contributing to business growth by identifying opportunities to enhance service delivery and landlord/tenant satisfaction

Experience/Skills Required:

• Experience in lettings, estate agency operations, or property management is a MUST!
• Excellent team coordination and leadership skills - you will have experience managing a team previously
• A strong technical understanding of all current regulations
• Process-oriented and highly organised, with attention to detail
• Strong communicator with a calm and professional approach
• Comfortable using tools like, Asana, or similar
• Full UK driving licence required as occasional travel may be necessary
• Brings an operational mindset with a natural curiosity for how to improve and expand a business
• You must be based in the UK - preferably in or around London due to possible property travel

This is suitable for someone who wants a long-term role with room to grow and support a current long-standing team. This company values a supportive, people-first culture while maintaining high standards of the business.This company is very proud of their flexible, inclusive environment they've built and are looking for someone who will bring clarity, calm, and structure to the business and a wealth of experience in the industry.

• Hours: 2-3 days per week (around 15 - 18 hours per week), flexibly spread across the week - these hours are also worked remotely
• Preferred: Availability to attend the office or local property visits at least 1 day per week (not essential but strongly preferred)
• Initial temporary term and to go permanent for the right person (this is a temporary-to-permanent position)
• Rate: £22-£25 per hour
• Location: Remote (must be UK-based) with occasional in-person days preferred - office is based in Bromley

If you are looking to work for an established independent agency where your hard work is noticed and rewarded, then apply today or feel free to contact me on or

Dove & Hawk is acting as an Employment Business in relation to this vacancy.