Service Operations Field Line Manager

Service Operation Field Line Manager

London (Bromley)

A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Service Operations Field Line Manager to join the team.

Package

£45-50,000 plus bonus

OTE £50-55,000+ | Car Allowance

Main Responsibilities

The role will require an individual to take operational contract management responsibility for a key significant contract

• Health and Safety – ensuring all personnel (PAYE and approved sub-contractors) are working together towards “TARGET ZERO” and beyond;
• Operational management and delivery with full SLA and statutory compliance of all relevant contracts delivered in a specific geographical area (South East London) – with some National Contracts which may be UK-wide;
• P&L and excellent cash flow management for every contract in their portfolio and their direct reports;
• Overseeing and managing customer interfaces and being the daily conduit for client relationship forging;
• In developing the client relationships, proactively work to seek out opportunities to grow the contracts organically, maximising repeat business and scope;
• Ensuring a high profile and positive image for the business in the day to day running of the contracts;
• Concise and accurate internal reporting as part of the governance introduced via the monthly contract review process.

Financial

• Assist the Operations Director and Finance in the preparation of the annual budget and inyear/12-month running forecasts;
• Complete P&L control and forecasting of revenue and costs for all PPM, reactive and extra works;
• Maintain a healthy WIP and via close liaison with accounts keep a tight control of debt, ensuring the clients on their contracts settle debt in accordance with the respective contracts’ payment terms;
• As a minimum, review monthly the operational and financial performance of all allocated contracts against budget and forecasts;
• Manage and maintain labour and material costs within budgeted limits;
• Manage the use of sub-contractors and agency labour;
• Optimise the use of other businesses to avoid unnecessary outsourcing of revenue;
• Manage the commercial risk elements of their allocated contracts with clear mitigation plans where relevant;
• Draft and manage recovery and contract improvement plans for accounts with aged debt issues.

People

• Being an exceptional team player support Operations Director and other Field Line Managers to attract, develop and retain staff to deliver services in accordance with Global Values and their contracts’ requirements;
• Utilising the Customer Service Managers ensure that regular communications are maintained with all engineering staff through regular Team Talk meetings. Also attend and lead wherever possible;
• Provide input into the annual resourcing plan for the Company, providing suggestions on key people requirements for the Company over the next twelve months based on future operational needs;
• Work with other Field Line Managers to ensure that staff are fully trained to undertake key tasks within each contract;
• Promote and maintain positive relationships with all employees in accordance with Company policies and current legislation;
• Review with Operations Director and ensure that a Succession Plan is implemented within the allocated contracts where needed.

Operations

• Ensure operational aspects of contracts are delivered in accordance with the contractual Service Level Agreements (SLA’s) using an agreed programme of qualitative checks and control measures;
• Implement pre-planned Mobilisation and manage the required operational input during the start-up of new contracts;
• Ensure that Company policies, procedures and standards are enforced at all times throughout a contract’s duration;
• Identify, develop and implement best practice and business improvements on a continuous basis;
• Ensure the efficient and effective deployment of resources, working in conjunction with the helpdesk and other Field Line Managers, scheduling effective resources based upon current demand.

Knowledge and Experiences

• Experience in the fire systems industry in a supervisory or management role
• Previous experience working in a customer based environment
• Excellent communication and customer service skills
• People management skills
• Hold a clean driving licence
• Ability to create and build strong relationships, with a professional approach