Service Administrator

Service Administrator

£25,000 - £30,000 DOE, Burgess Hill, Monday to Friday 8:30am - 5pm, Pension, Holiday

The Role

Due to the recent win of a new, large contract, an exciting opportunity has arisen for a Service Administrator to join our client, a specialist fire and security systems business in Burgess Hill. Working as part of the Service team, the Service Administrator role is responsible for handling customer enquiries and undertaking relevant administration to ensure the business can effectively undertake all service and maintenance work for their clients.

• Answer incoming requests from customers by email and by phone.
• Scheduling engineers for reactive and planned maintenance callouts
• Diligently utilise the system (Uptick) to ensure all communication is logged accurately and efficiently.
• Action post-callout tasks including scheduling follow-up visits, invoicing and raising purchase orders.
• Answer incoming calls, take messages, and redirect as required.
• Work effectively to client service level agreements

Requirements

We would expect the successful Service Administrator to have experience in a customer-focused office administration role. Ideally you will have worked in a role that relies on working with external engineers on servicing, maintenance or facilities callouts (although those with solid customer service and administration experienced gained outside of this will be considered). You will be comfortable working in a busy environment with ever-changing priorities and be able to retain accurate work whilst juggling tasks. You will be a confident communicator who is comfortable talking on the phone, but also be able to convey information professionally by email. This role could suit someone who has worked as a facilities coordinator, customer service advisor or office administrator.

Company Information

You will be joining a well-established independent specialist fire and security asset management business who pride themselves on providing an outstanding service to their clients. They are a growing business and as such can provide long-term progression in their business.

Package

£25,000 - £30,000

Burgess Hill - Office based

Monday to Friday 8:30am - 5pm

Pension

Parking

Holiday - 20 days + BH, increasing with length of service up to 25 days.

Birthday off

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.