Account Manager

Edwin James Group is a national technical and process services group based in Burton Upon Trent, UK. We are a market leader in facilities engineering, offering mechanical, electrical, energy, and process engineering solutions. Our group brand portfolio includes Parker Technical Services, Musk Process Services, and Peak Technology Solutions. At Edwin James Group, we are known for our client-focused philosophy and delivering outstanding work for our clients.

An exciting opportunity has arisen for an experience Contract / Account Manager to join our team within the Parker Technical Services division.

Reporting to the Operations Director this role will oversees both client relationships and the day-to-day operational delivery of a range of M&E services with one of our key clients.

Key Responsibilities:

• Day to day management of a geographically spread engineering team- ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
• Ensuring contract objectives are fully achieved within budgets and targets, regularly review, action and report contract performance, against objectives, budgets, and targets
• Ensure that project/minor works are completed on time, in budget and to the required quality levels.
• Responsibility for ensuring optimal operational and financial performance of the contract, ensuring all KPIs are achieved.

• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life.
• Delivering high quality maintenance to meet contract SLAs and KPIs for reactive and planned maintenance across the contract.
• Maintaining Statutory Compliance across the contract and manage/mitigate any risks.
• Develop and present regular business reports for all services covered under contract, attend client meetings as required.
• Implement quality measures and procedures ensuring feedback and continuous improvement is achieved.
• Liaise and keep informed both the client and senior management team on all aspects of contract problems
• Ensuring business policies and processes are effectively communicated and implemented within the contract.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Full P&L responsibilities for contracts within your remit.

Skills & Experience:

• It is essential that candidates have proven relevant work experience at the appropriate level outlined above in a Hard FM contract environment.
• Excellent communicator with the ability to lead, motivate and engage with employees and stakeholders alike at all levels
• Exceptional analytical skills
• Proven track record of delivering change in complex and demanding environments.
• Previous experience of managing hard FM contracts within the MOD/MOJ, Health or Prison Services, or other Government/Local Authority environments preferred but not essential

What we offer

• A competitive salary and benefits package appropriate to this position
• Development opportunities within our own inhouse training academy
• Career development within a successful and growing business

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation