Office Manager

Reed

Posted 16 days ago, valid for a month

Bury St. Edmunds, Suffolk IP28 6LD

£25,000 - £35,000 per annum

Full Time

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Office Manager

Salary: From £28,000
Location: Bury St Edmunds, Suffolk
Job Type: Full-time, Temporary (9 months with possible extension to permanent)

We are seeking an Office Manager for maternity cover, with the potential for extension to a permanent role. This full-time, office-based position Bury St Edmunds, Suffolk, is an excellent opportunity for a motivated individual with strong leadership and organisational skills to manage the Service Team. The role requires a proactive approach to ensure our customer needs are met with 24/7 support.

Day-to-day of the role:

Directly responsible for the operation of the Service Team, including Service Technicians/Engineers and Administrative staff.
Implement and drive the use of an electronic/App-based job allocation/job sheet control system.
Liaise daily with Sales/Aftersales/Installation teams for effective and timely customer support.
Manage the Service office systems, general administration, and H&S processes for the engineers.
Coordinate with the HR adviser on training needs and team reviews.
Review and prepare the Renewal of PMCs for the Area Sales Engineer.
Identify service/sales opportunities and promote new and existing service products.

Required Skills & Qualifications:

Excellent oral and written English language skills and good mathematics.
Strong IT skills, proficient in Word, Excel, and ideally experience with SAGE systems.
Experience in team management, people development, and working in a pressurised service environment.
Strong interpersonal, communication, problem-solving, and leadership skills.
Ability to delegate, work on own initiative, and make decisions.
Desirable: Level 3 Business Administration or ILM Level 3 Award in Leadership and Management or equivalent, engineering background, and knowledge of computerised job tracking process systems.

Benefits:

20 days annual leave per annum, increasing to 25 days after 12 months (3 days reserved for business closure over Christmas/New Year).
Opportunity for contract extension and potential permanent position.

To apply for this Office Manager position, please submit your CV.