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Our dynamic and ever-growing business client is seeking a passionate and logical Infrastructure Engineer. In this role, you will act as an escalation point for the Service Desk on infrastructure-related incidents and perform day-to-day administration of all infrastructure-related systems.
Key Responsibilities:- Perform day-to-day server administration tasks.
- Respond to critical incidents and standard service requests.
- Complete technical project work on server and storage hardware, Active Directory, VMWare vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
- Establish and maintain effective relationships with business users and IT teams.
- Perform routine IT system maintenance tasks, including patches and configuration changes.
- Administer Windows Server, Active Directory, and VMWare vSphere.
- Carry out cloud-based admin tasks and troubleshooting in GCP, Microsoft 365, and Microsoft Azure.
- Take technical responsibility for small projects as allocated by the line manager.
- Assist with technical tasks on larger projects requiring changes to the IT infrastructure.
- Update technical documentation to enable the IT Service Desk to resolve more incidents without escalation.
- Self-motivated with a strong understanding of complex technical environments and technologies.
- Practical problem-solving skills to drive incidents to resolution.
- Excellent written and verbal communication skills.
- Proactive attitude towards improving systems to enhance performance and reduce support incidents.
- Ability to share ideas and highlight areas for improvement.
- In-depth knowledge of Active Directory, including Group Policy.
- Experience administering a Windows Server estate (2012 R2+).
- Experience supporting Microsoft 365.
- Experience administering VMWare vSphere (7.0+).
- Good understanding of networking concepts, including DNS and DHCP.
- Experience supporting server and storage hardware, preferably HPE.
- Strong analytical skills to quickly and accurately respond to reactive problems.
- Experience working in an ITIL environment, understanding end-to-end processes across the organisation.
- Competitive salary and benefits.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
Join our client's team and help drive excellence in IT infrastructure management!
Infrastructure Engineer X 3
