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CUSTOMER SERVICE ADVISOR
MONDAY - FRIDAY: 38.5 HOURS PER WEEK
£25,500 PER ANNUM
People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes!
Benefits
- Company-wide training programme
- Generous contributory pension scheme
- Life insurance at three times salary
- 25 days holiday, plus bank holidays
Day to Day Duties
- Manage and respond to incoming calls, emails, and online chats
- Strive to deliver world class customer service
- Develop technical and product knowledge
- Manage customer order portals, pricing updates and export administration
Essential Skills
- Experience in a telephone-based customer service role
- Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
- Customer Relationship/customer account management experience
- Experience in handling technical or product related customer queries
- Excellent attention to detail and accuracy
- An eagerness for problem solving, improvements and delivering solutions
- Confident IT skills including MS office
- Comfortable with occasional travel between sites in Staffordshire
Desirable Experience
- Working within in a face paced contact centre
- Knowledge of MS office
Training
Training provided.
Apply
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