Customer Service Assistant

Your new companyMy client is a leading agricultural organisation providing people, products and services to help communities succeed. They are currently recruiting for a Customer Service Assistant due to internal progression. Your new roleWorking in the busy customer service department, you will be part of a small and welcoming team driving to achieve excellent service by understanding customer needs, providing recommendations and delivering solutions. Working hours: Mon-Fri 8:30-17:00Duties:

• Provide advice and information with integrity.
• Monitoring a joint email inbox.
• Responding to email enquiries including receiving and processing orders.
• Contact external suppliers.
• Take card payments over the phone.
• Act on customer feedback to improve and adapt.

What you'll need to succeed

• Previous experience in both a customer service and an office-based role.
• Excellent attention to detail and the ability to multitask.
• Confident using IT, including knowledge of Word, Excel and Outlook.
• Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.
• Experience of working within the agricultural industry (desirable).
• Experience of D365 or other customer ordering programmes (desirable).

What you'll get in return

• Full training including product knowledge training.
• 33 days holiday (including bank holidays).
• Opportunity to progress in other areas of the business.
• Access to an employee assistance programme offering health and wellbeing advice.
• Cycle to work scheme.
• Staff discounts on selected products.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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