Leisure Operations Manager

We are Gravity, energise your career with us…

We are Gravity, we are the UK’s biggest name in active entertainment. Fun is our key word, where our sites offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling.

We are now looking for a Leisure Operations Manager to join lead team at our Castleford site, one of our Gravity Max venues. This is a big job, for a big operator, located within the Xscape complex the footfall is extremely high, with lots of customers, all looking for excellent service, lots of fun and entertainment.

What you’ll be doing…

You will be leading sites management team, reporting to your General Manager, with operations and profitability at the core of your responsibilities.

The site has electric karting track, Immersive Game Box booths, Darts, and Karaoke plus a bar and food offering.

Your main Responsibilities:

· You will be supporting the GM in the day to running of the site, and leadership of your team.

· You will support the team in delivering strong KPI results including wage ratios and profitability.

· You will be a champion in increasing revenue and profitability for the site, including helping with the development of corporate sales.

· Support the GM in effective people management, including recruitment, talent development, training, and performance management.

· Be a champion of employee and guest satisfaction, we want someone who is not scared to go the extra mile.

· Finally on top of this we want someone FUN!!! This is a fun environment, and we need someone who will live and breathe this, who will foster a great attitude amongst the team which will give our customers the best experience possible.

What’s in it for you?

· On target earnings up to £36,000 (salary plus potential bonsuing)

· Career development through our training academy

· Career development potential – we love to promote and develop from within

· Located in Xscape Castleford with free parking and great transport links

· Discounted rates for Gravity sites and products.

· Employee Assistance Program

· Contributary health insurance

· Subsidised food and drink on sites

· The opportunity to grow your career through training and development.

And best of all you will be joining a fun team, with a great company culture #wearegravity