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Help Desk Administrator – Permanent
Location: Chatham, Kent
Salary: £25,000-£28,000 (DOE)
Hours: Monday to Friday, 8:30am – 5:00pm
Do you thrive in a fast-paced environment and enjoy being the go-to person for solving problems?
Reed Business Support are proud to be recruiting on behalf of a valued client in Chatham, who are looking for a Help Desk Administrator to join their growing team. This is a permanent position, ideal for someone highly organised with excellent communication skills and a proactive approach to customer service.
Key responsibilities:
- Acting as the first point of contact for incoming help desk queries
- Logging and managing tickets through the internal system
- Liaising with engineers and internal teams to ensure timely resolution of issues
- Updating clients on progress and maintaining clear, professional communication throughout
- Monitoring SLAs and escalating issues when necessary
- Providing general administrative support to the wider operations team
The ideal candidate will have:
- Previous experience in a help desk, scheduling, or administrative role
- Excellent customer service and communication skills
- A calm and professional manner when dealing with urgent queries
- Good working knowledge of Microsoft Office and CRM systems
- Strong organisational skills and attention to detail
Benefits include:
- Permanent, full-time role with a growing, supportive company
- Friendly and collaborative team environment
- Free on-site parking
- Opportunities for development and progression
If you’re a natural problem solver with a passion for helping people, we want to hear from you! Apply today or contact Reed Business Support for more details.
