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Job Advert: Customer Development Assistant
Salary: £25 - £30k (depending on experience) + bonuses
Hours: 09:00 - 17:30, Monday to Friday
Holiday: 23 days per year + bank holidays
Location: Chelmsford
Benefits: Free on-site parking, Regular company social events, Free tea/coffee, Close proximity from Chelmsford train station
Are you a confident, organised individual with a passion for customer service and technology? Our client, a dynamic technology and communications company, is seeking a Customer Development Assistant to join their team in Chelmsford. With their continued growth, this is an exciting opportunity to be a part of an innovative organisation.
As a Customer Development Assistant, you will have the opportunity to provide excellent customer service through phone and email communication, processing orders efficiently, and building strong relationships with customers and suppliers. In addition, you will collaborate with the sales and marketing departments to ensure smooth operations and contribute to the overall growth of the organisation.
The Ideal Candidate Will Have:
- A highly motivated and team-oriented mindset
- Excellent written and verbal communication skills
- Strong time management and punctuality
- The ability to take initiative and thrive under pressure
- Previous experience in customer service/order processing is desirable but not essential
Responsibilities:
- Offer excellent customer service via phone and email
- Process website orders efficiently
- Build and maintain customer and supplier relationships
- Negotiate with suppliers/manufacturers
- Collaborate with courier companies regarding customer orders
- Handle phone inquiries related to customer orders and stock
- Manage the customer service inbox and ticketing systems
- Conduct website pricing audits and perform weekly updates
- Ensure the website has the latest products online through regular website audits
Benefits:
- Competitive salary based on experience, with the potential for bonuses
- Generous holiday allowance and bank holidays
- Free on-site parking for a convenient commute
- Regular company social events to foster team spirit
- Enjoy free tea and coffee throughout the workday
- Close proximity to Chelmsford train station for easy accessibility
If you are looking for an opportunity to develop your customer service skills within a dynamic and growing organisation, this role is perfect for you. Join our client's dedicated Customer Development team and contribute to their ongoing success.
To apply for this position, please submit your CV and cover letter highlighting your relevant skills and experience. We look forward to hearing from you!
Please note that due to the high volume of applications, only shortlisted candidates will be contacted.
Adecco is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees and candidates.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
