Service Desk Analyst

IMT Resourcing Solutions

Posted a month ago, valid for 14 days

Cheltenham, Gloucestershire GL544NB, England

£20,000 - £30,000 per annum

Full Time

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Sonic Summary

Salary: Not specified
Experience required: Previous experience within an IT Support role ideally within a service desk environment would be beneficial
Understanding of supporting Office 365 and Windows environment
Understanding of Active Directory
CompTIA A+ or similar IT qualification

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity.What will you be doing?

Providing 1st Line Service Desk Support
Answering the Service Desk phone and mailbox
Creating/Updating ticket logs
Providing support on Microsoft Windows 10/11 operating system
Supporting users over phone, email and in person

What experience do you need?To be considered for the IT Service Desk Analyst role, you must be:

Previous experience within an IT Support role ideally within a service desk environment would be beneficial
Understanding of supporting Office 365 and Windows environment
Understanding of Active Directory
Understanding of ticketing systems
Self-motivated with a positive attitude
Good communication skills and strong customer service]
CompTIA A+ or similar IT qualification

This role is based in central Cheltenham 2 days per week and then working from home for the remainder.If you match the above please apply now with an up to date version of your CV.Recruiter: Adam Titmus

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