Retail and Events Manager

We are currently seeking a dedicated Retail and Events Manager to join our client’s team based in Chepstow, Monmouthshire. This pivotal role encompasses overseeing all bars and catering outlets at racecourses, including Ffos Las Racecourse, with responsibilities spanning from managing staff and delivering high-quality events to ensuring compliance with health and safety regulations. The ideal candidate will possess extensive experience in retail and event management within hospitality or catering environments. You will be expected to drive revenue growth, optimise operational efficiency, and uphold the highest standards of service delivery during race days and special events. The role involves planning rotas, analysing management reports, maintaining budgets, and fostering strong relationships with sales and marketing teams. Additionally, you will lead all volumetric operations, support key clients, and ensure a cohesive strategy to maximise profitability while enhancing the customer experience.

• Proven experience in retail and events management, preferably within hospitality or catering sectors
• Strong understanding of HACCP, health and safety procedures, and risk assessments
• Excellent communication and leadership skills to manage staff and liaise with multiple departments
• Ability to plan, monitor, and develop catering operations and ensure strict adherence to budgets and financial targets
• Competence in stock management, procurement, and controlling wastage
• Experience in delivering high standards of service during large-scale events or race days
• Flexibility to work unsociable hours and handle multiple priorities in a fast-paced environment

This role offers the opportunity to work in a dynamic environment with a focus on growth and innovation within the hospitality industry. Benefits include a permanent full-time position, a 40-hour week with flexible scheduling during race days and events, and the chance to lead a team in a prestigious venue. You will be supported by a professional team, and there are ample opportunities for development and to make a tangible impact on the business’s success. Join this forward-thinking organisation and be part of a vibrant, high-profile sporting and hospitality environment.