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Customer Service Advisor (
Chester
Salary - between £10,830.93 - £16,246.40
Permanent - 20 - 30Hrs (afternoons and evenings) Rotational shifts between the hours of 12:00 - 21:00 Monday to Friday
Aurora Telecom, an exciting and fast-growing call centre based in Chester, is now hiring for a number of positions in customer service, for our call centre.
At Aurora we are proud to work with a wide variety of big brand clients across the utilities, telco and charity sectors, bringing on board new customers and supporters whilst offering the highest standards of customer service to all, to ensure we meet both our clients’ and customers’ needs.
We represent a market leading comparison website as well as a well-established professional fundraising company raising money for well-known charities, so with some fantastic new projects in store for 2024, and huge goals to match, we are looking for a new wave of enthusiastic, self-motivated Customer Service Advisors to add to our existing team. With full training provided and opportunities for progression within the Group.
Benefits of a Customer Service Advisor are:
- Permanent role (between 20 -30hrs (depending on your availability)
- 28 Days holiday inclusive of bank holidays (pro rata'd)
- Basic Salary of between £10,830.93 - £16,246.40 (depending on the hours you do)
- Monday – Friday (weekends off)
- Free onsite parking and hot drink making facilities, subsidised snack machine.
- Company pension scheme
- Wellness and Wellbeing platform
Roles and responsibilities of a Customer Service Advisor will include:
- Receiving and making calls to potential new customers every day
- Representing Aurora and our clients to either promote their available services across the utilities & telco sectors or raise awareness of our charity clients’ causes.
Key Requirements of a Customer Service Advisor :
- Positive, self-motivated attitude
- Confident communicator with an excellent telephone manner
- Competitive mindset with a strong work ethic to match
- Excellent attention to detail
- Customer focused
- Punctual
- Well-organised
We will be providing full induction training, we are happy to consider those that have worked in face-to-face or customer service roles, and recent graduates too.
If you feel this is the right role for you and are interested in joining the team, please click apply.
