Customer Service Assistant

Location: Chesterfield

Salary: £22,000 - £26,000 per annum

Benefits: Office based, Free parking

The Customer Service Assistant is a dynamic role combining two key responsibilities: expediting and post-delivery customer service. The role primarily focuses on ensuring timely delivery of goods to customers and resolving any post-delivery issues effectively to ensure customer satisfaction.

Responsibilities of the Customer Service Assistant:

• Progress deliveries to ensure they arrive with customers on-time and in full
• Coordinate with suppliers, carriers, and internal teams to expedite delivery processes
• Monitor shipment statuses and address any delays proactively
• Ensure accurate documentation and compliance with delivery requirements
• Communicate delivery updates to customers and internal stakeholders
• Handle post-delivery issues such as goods received damaged or incorrect, items not meeting expectations, and processing returns and refunds
• Respond promptly to customer inquiries via multiple channels (phone, email, chat) with a focus on problem resolution and customer satisfaction
• Process refunds, exchanges, and replacement orders efficiently and accurately
• Negotiate with carriers for cost reimbursement in cases of damaged or lost shipments
• Deliver replacement goods promptly and ensure customers are updated throughout the process
• Encourage and facilitate customer reviews to gather feedback and improve service quality

Experience required:

• Previous experience in customer service and/or logistics preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize workload effectively
• Customer-centric mindset with a passion for delivering exceptional service

If you are interested in joining the team and contributing to their commitment to exceptional customer service, please apply, we look forward to hearing from you!