Customer Support Manager

Customer Support Manager

Based in Chesterfield

Basic Salary 50,000 + benefits

My client is a distribution business and they are looking for someone to lead their customer support functions and work more strategically to align the teams and help develop the individuals within them. If you have really strong strategic management experience within customer service or customer support and are looking for a new challenge this could be the perfect opportunity!

The Role:

• This will be a newly created role to oversee 2 different teams and help them to collaborate more effectively.
• You'll be responsible for strategic management of the customer support and order processing function and would sit on the senior management team for the business overall
• The key function of the role is to make sure that all customers and colleagues that interact with the teams receive a consistently excellent service. You'll actively measure, monitor and steer the customer service strategies to ensure alignment with the organisation's goals and objectives.
• Direct management and development of team leaders including performance reviews and coaching will be key areas of responsibility and any associated recruitment will also fall under the remit.

The Person:

• We're looking for someone with extensive customer support management experience who has worked in a strategic capacity as well as hands on.
• Experience working in a distribution environment would be a benefit but not essential but it's important that you've had responsibility for order processing functions as well as general customer service.
• As this is a new role, you'll need to be comfortable managing change within the teams and able to work closely with different types of personalities.
• Experience using SAP or a similar system is important as well as being used to working with a CRM system like Salesforce or similar.
• This is an office based role in Chesterfield and may involve a small amount of travel but this would be limited.
• Any exposure to e-commerce and/or export to Ireland would be a fantastic benefit but absolutely isn't essential.

The Package:

• A basic salary of 50,000 is offered
• There is a small annual bonus available after an initial qualifying period
• Pension
• 25 days holiday + bank holidays
• Additional benefits

This role is immediately available so please get in touch by applying below and we will respond to shortlisted applicants within 72 working hours.

Highbridge Talent is acting as a recruitment agency in relation to this role