2nd Line Service Desk Engineer

2nd Line Service Desk EngineerChippenham/Hybrid - 3 days per week in office Up to £30,000 + Private Medical Insurance + Life Insurance + Training & Certifications + Pension + Progression + Free Parking on SiteExcellent opportunity for a 2nd line support engineer to gain industry recognised certifications and learn new technical skills in a thriving Managed Service Provider.This company are a well establish IT solutions provider renowned for their high level and complex cloud, VoIP and wireless projects. Due to winning continuously winning new business, they are looking to recruit highly motivated engineers to work with cutting edge technologies and provide quality infrastructure services.In this role you will provide customer facing 2nd line support providing firewall and server configuration, troubleshooting and infrastructure monitoring and maintenance. You will use Office 365 and Active Directory in your day to day duties display further technical skills with WAN and LAN connectivity and TCP/IP. The ideal candidate will be experienced in on site 2nd line support and incident management. You need to be confident with Office 365 and Active Directory and be commutable to Chippenham 3 days per week. A good understanding of IT Infrastructure and high attention to detail as well as network capabilities in LAN and WAN and TCP/IP will be required. Excellent communication skills is a must. This is a fantastic opportunity for a 2nd line support engineer to learn new technologies and gain certifications in a thriving technology solutions and services provider.The Role:

• Provide customer-facing 2nd line support for firewall and server configuration.
• Conduct troubleshooting and maintenance of infrastructure.
• Utilise Office 365 and Active Directory for daily tasks.
• Demonstrate proficiency in WAN and LAN connectivity.
• Display technical expertise in TCP/IP protocols.

The Person:

• Experienced in on-site 2nd line support and incident management.
• Proficient with Office 365 and Active Directory.
• Must be able to commute to Chippenham three days per week.
• Strong understanding of IT infrastructure with a keen attention to detail.
• Knowledgeable in LAN and WAN network capabilities.
• Familiarity with TCP/IP protocols.
• Excellent communication skills are essential.