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Job Title: Assessment Assistant
Location: Colchester
Pay: 12.08 per hour +Holiday, Pension & Adecco Benefits
Hours: Monday-Friday 9-5pm - 35hrs per week
Contract Details: Temporary - 8 weeks - Starting on June 3, 2024, and ending on July 26, 2024.
Responsibilities:
- Provide administrative support for the day-to-day operation of Exam Board arrangements within Assessment team.
- Collaborate with colleagues to support the operation of the University's Exam Boards and communicate students' results. Build and maintain productive relationships with key contacts.
- Respond to assessment queries from students using various channels (CRM, live chat, emails, and telephone) with accuracy and empathy.
- Gain understanding of assessment policies and provide basic guidance to students.
- Be a positive team player, contributing ideas and ensuring effective teamwork to deliver team objectives. Embrace continuous improvement and contribute to enhancing the team's work.
- Understand team goals and deliver tasks within the given context, ensuring timely completion and flexibility in work prioritisation.
Experience/Knowledge:
- Recent administrative experience in a relevant environment.
- Experience or willingness to learn using bespoke databases and electronic systems.
- Experience with Live Chat and CRM preferred.
- Ability to work independently and within a team, demonstrating a team-focused attitude.
Skills/Abilities:
- Strong organisational and administrative skills with attention to detail.
- Excellent written and oral communication skills, maintaining a calm and friendly manner even under pressure.
- Ability to work independently, prioritise tasks, and manage deadlines.
- Good interpersonal skills, building effective relationships.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- A commitment to maintaining confidentiality
Join the Assessment team and contribute to the smooth operation of the Exam Boards while supporting students in their assessment journey. Apply now for this exciting opportunity!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
