'Recruiting for your future success’

The company: is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. Their products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas.

The role: will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in the products and services.

This role will have a primary focus on delivering to customers and partners in the Middle East, alongside responsibilities elsewhere in Europe and/or Africa.

Duties (include but are not limited to)

Renew customers service contracts through distribution networks, preparing renewal quotes and following through to completion
Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from solution/products.
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but that the product offering is continuously improving
Develop customer account plans in partnership with other teams and distribution partners
Work as an ambassador to help clients realize the full benefit of available products and services provided by our client
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
Actively look for ways to improve process efficiencies and effectiveness
Other duties as assigned

Person Specification

Post-secondary degree in business or marketing is an asset
Minimum 3 years of B2B sales, or account management
Experience working in a business environment in the Middle East both in person as well as remotely
Fluent in English, and experience working in an international business environment
Knowledge of Middle East cultures and track record of achievement in the region
Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
Functional in using MS Office and other corporate administration tools
Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
Clear communication, both written and verbal with strong interpersonal skills
Proven experience managing customer relationships
Ability to travel up to 25%

DBS/criminal records check to be carried out by employer: Yes

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

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